Question 1

What services do you offer?

Accepted Answer

We offer a complete range of funeral services including simple cremation, traditional funerals, memorial services, and pre-planning options. Our services can be fully customized.

Question 2

How much do your services cost?

Accepted Answer

Our simple cremation package starts at 995 euros, which is our most affordable all-inclusive option. We provide transparent pricing with no hidden fees.

Question 3

Can you help with paperwork?

Accepted Answer

Yes, we handle all necessary paperwork and legal requirements related to the funeral process, including death certificates, permits, and cremation authorizations.

Question 4

What is simple cremation?

Accepted Answer

Simple cremation is a dignified, no-frills option where the deceased is cremated without a traditional funeral service or ceremony. It includes all essential services—collection, care, documentation, cremation, and return of ashes—allowing families to remember their loved one in their own meaningful way. Many choose this option for its simplicity, affordability, and the flexibility it offers for organizing a personalized memorial service at a later time and place of your choosing.

Question 5

What's included in our €995 all-inclusive price?

Accepted Answer

Our €995 all-inclusive service comprises: 1) Professional collection and transport of the deceased from anywhere in Portugal (24/7 availability); 2) Completion and filing of all necessary documentation and legal paperwork; 3) A simple, dignified, and environmentally-friendly coffin; 4) The cremation process at a licensed local facility; 5) Return of the ashes in a simple urn either by collection or delivery; and 6) Professional guidance throughout the entire process. There are no hidden costs—the price includes all essential elements needed for a dignified cremation.

Question 6

How quickly can you collect the deceased?

Accepted Answer

We prioritize timely collection and aim to collect within 2-4 hours of being notified, depending on your location in Portugal. This timing is subject to receiving the necessary documentation from the doctor, hospital, or care facility (typically a medical certificate of death). In hospitals or care facilities, we coordinate directly with their staff. For home deaths, we guide you through obtaining the required documentation from a doctor. Our collection service operates 24/7, including weekends and holidays, ensuring we're available whenever you need us.

Question 7

Can we view the deceased before cremation?

Accepted Answer

While our standard simple cremation package doesn't include viewing, we understand this may be important for some families. We can arrange a private viewing for an additional fee of €150, which includes basic preparation of the deceased and use of a private viewing room for up to one hour for immediate family members. If desired, we can also provide more extensive preparation services or extended viewing time. Please contact us as soon as possible to discuss these options, as viewing arrangements need to be made promptly after collection.

Question 8

When and how are the ashes returned?

Accepted Answer

Typically, ashes are available within 7-10 working days after the cremation. Once ready, we'll contact you to arrange either collection from our office or delivery to your specified address (delivery may incur an additional fee depending on location). The ashes are returned in a simple, dignified urn included in our service price. If you prefer a different type of urn or memorial container, we offer various options at additional cost. We can also provide guidance on scattering, interment, or keeping the ashes if you're unsure about final disposition.

Question 9

How does the reservation process work?

Accepted Answer

Our straightforward reservation process begins with a €30 deposit, which secures our services and confirms your booking. This can be paid online via credit card or bank transfer. The deposit is fully refundable if you cancel within 24 hours of booking. The remaining balance (€965) is paid directly to the funeral agency partner once all arrangements are finalized, typically before the cremation takes place. After your reservation is confirmed, our team will contact you within 2 hours to discuss your specific needs, answer any questions, and guide you through the next steps, including documentation requirements and collection arrangements.

Question 10

What documents are needed for a cremation?

Accepted Answer

For cremation in Portugal, several documents are required: 1) Medical Certificate of Death issued by a doctor; 2) Civil Registry of Death (obtained from local civil registry office); 3) Cremation Authorization Form (which we provide); 4) Identification of the deceased (ID/passport); and 5) Identification of the person arranging the cremation. Don't worry about navigating this paperwork alone—our team will guide you through each step and assist with completing all necessary forms. We work directly with hospitals, care facilities, and local authorities to ensure all legal requirements are properly met.

Question 11

What payment methods do you accept?

Accepted Answer

We offer flexible payment options to make this difficult time easier. For the initial €30 reservation deposit, we accept credit/debit cards, PayPal, and bank transfers through our secure online system. For the remaining balance (€965), we accept bank transfers, credit/debit cards, and cash payments made directly to the funeral agency. We understand this is a difficult time, and our team can discuss payment timing if needed. We pride ourselves on transparency—there are no hidden fees, and all costs are clearly explained before you commit to our services.

Question 12

What are my options for the ashes?

Accepted Answer

There are many options: keep at home in an urn, bury in a cemetery, scatter at sea (with Capitania do Porto authorization), scatter in nature, create memorial jewelry, or plant a memorial tree.

Question 13

Do you offer grief support?

Accepted Answer

Yes, we can connect you with grief counselors and support groups in your area. We also provide resources for coping with loss.

Frequently Asked Questions

Funeral Services

What services do you offer?

How much do your services cost?

Can you help with paperwork?

Cremation Process

What is simple cremation?

What's included in our €995 all-inclusive price?

How quickly can you collect the deceased?

Can we view the deceased before cremation?

When and how are the ashes returned?

How does the reservation process work?

What documents are needed for a cremation?

What payment methods do you accept?

Aftercare Support

What are my options for the ashes?

Do you offer grief support?

Didn't find your answer?

Frequently Asked Questions

Funeral Services

What services do you offer?

How much do your services cost?

Can you help with paperwork?

Cremation Process

What is simple cremation?

What's included in our €995 all-inclusive price?

How quickly can you collect the deceased?

Can we view the deceased before cremation?

When and how are the ashes returned?

How does the reservation process work?

What documents are needed for a cremation?

What payment methods do you accept?

Aftercare Support

What are my options for the ashes?

Do you offer grief support?

Didn't find your answer?